Service Design with Theory. Discussions on Change, Value and Methods

The book presents discussions and debates from three distinct areas of service design research: societal change, value co-creation and development of service design. User participation can change society, and service design can contribute to this change. The service design approach provides tools for engaging the citizen and policy design. Service design plays a role in value co-creation and innovation processes. This role is more strategic than it is merely operative. Service design is establishing itself as a discipline. This debate includes a strong multi-disciplinary approach and the research and development of service design methods. 

 

Contents

User Participation Changes Society

Sabine Juninger:
Public Foundations of Service Design

Ksenija Kuzmina, Tracy Bhamra and Rhoda Trimingham:
Service design and its role in changing education

Carla Cipolla:
Solutions for relational services

Mirja Kälviäinen and Nicola Morelli:
Developing services to support elderly everyday interaction

Fahrettin Ersin Alaca:
Governance’s Role in Service Design: Extending Theory in Light of Finnish Model

Grazia Concilio and Francesca Rizzo:
Enabling situated open and participatory design processes by exploiting a digital platform for
open innovation in smart cities

Erik Widmark and Emma Johansson:
More pleasant public services with the help of Service Design

Robert A Young:
Refocusing the practice of service design in socially responsible contexts

 

Creating Value

Daniela Sangiorgi:
Value co-creation in Design for Services

Katarina Wetter-Edman:
Relations and rationales of user’s involvement in service design and service management

Taina Vuorela, Helena Ahola and Päivi Aro:
Opportunities and Challenges of Using Service Design in SME Service Business Development

Andrew Walters, Paul Thurston and Gavin Cawood:
User-centered service innovation: Are commercial interests preventing clients from maximising the value they get from service design research?

Arne Van Oosterom and Tim Schuurman:
Case Utreht Central Station: Service Innovation through Co-Creation

Nicola Morelli:
The tradition of industrial design and the industrialization of services

 

Developing Service Design

Stefan Holmlid:
Designing for Resourcefulness in Service. Some Assumptions and Consequences

Andrew Polaine:
Play, interactivity and service design: towards a unified design language

John Knight:
The Experience Design Framework: Supporting Design Thinking in the Service Domain

Johan Blomqvist:
Conceptualisations of Service Prototyping: Service Sketches, Walkthroughs and Live Service Prototypes

Simo Rontti, Satu Miettinen, Essi Kuure and Antti Lindström:
Agile Techniques in Service Prototyping

Fabian Segelström:
Understanding V isualisation Practices: A distributed cognition perspective


ISBN-10:
978-952-484-551-9
Kieli:
eng
Sivumäärä:
223 s.
Tekijät:
Miettinen Satu & Valtonen Anu (ed.)
Tuotekoodi 017629
26,00 €