ALL FOR ONE, ONE FOR ALL, ACTA UNIVERSITATIS OULUENSIS A Scientiae Rerum Naturalium 550

Over the past half a decade, new forms of knowledge sharing, collaboration and online\nparticipation have emerged. As a result, a new generation of IT tools are being used for the creation\nand exchange knowledge. This dissertation uses a knowledge management framework known as\nthe 7C model and applies a multi-method approach to deepen the understanding on how new\nknowledge emerges with these tools. As the benefits of knowledge are realized when it is applied,\nthis dissertation places special emphasis also on the usability of the knowledge.\nThe results indicate that the knowledge creation sub-processes of comprehension and\nconceptualization need more scientific attention. In addition, the results suggest that\ncomprehension can be supported by helping users to reflect and by utilizing guideline information.\nSupporting deeper interaction and improved linking with the existing content, allowing users to\nstay in a state of flow, and using decision aids can help in comprehension. Conceptualization can\nbe supported through knowledge rationale, metaphors and analogues, decision aids, and by\nhelping users to reach common ground and shared understanding.\nIn order for the knowledge to be really usable, the knowledge creation should aim at producing\nknowledge in explicit and actionable form. Producing knowledge in the form of guidelines was\nfound to be beneficial for the utilization of knowledge. Guidelines support learning-by-doing and\nreflection-in-action, which are crucial for the emergence of new tacit knowledge. Evidence-based\ninformation and decision aid tools can help in choosing the knowledge that is to be applied.\nFinally, the results suggest that in the era of Web 2.0, many low-cost experiences inducing\nconstant exposure to knowledge might work better than a few high-cost experiences requiring very\ndeep thinking. The reason for this is that contemporary users seem to be so accustomed to the easeof-\nuse of Web services that they simply will not use more useful but less usable solutions.

ISBN-10:
978-951-42-6140-4
Kieli:
eng.
Sivumäärä:
228 s.
Tekijät:
RÄISÄNENTEPPO
Tuotekoodi 013955
25,00 €